Star Entertainment fined $100m by NSW Independent Casino Commission, casino licence suspended

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The Star has been issued a record penalty by the NSW Independent Casino Commission.Credit:Oscar Colman

Crawford said the commission had decided to continue the casino’s operations to protect the livelihoods of The Star’s 8,000 employees but was adamant the group remains unsuitable to hold the coveted licence. Weeks will hold the licence for at least the next 90 days, but it’s expected the process to restore The Star’s management back to suitability will take longer. The regulator may retire the manager at any point after the 90 period.

Phil Crawford, chief commissioner of the NSW Independent Casino Commission, says Star shows genuine contrition.

Phil Crawford, chief commissioner of the NSW Independent Casino Commission, says Star shows genuine contrition.

Crawford said he is confident that Cooke, the former boss of Tyro Payments, will be able to work with Weeks to steer a new chapter for the formerly “leaderless” casino. He said Weeks is the “best person in the country” to manage the group having formerly worked as the executive manager of rival Crown Resorts’ transformation and regulatory response.

The $100 million fine is the maximum penalty possible under laws introduced by the NSW government in August and exceeds the $80 million fine slapped on Crown Resorts by Victorian gaming authorities earlier this year.

Crawford also dismissed assertions the regulator had not gone far enough, arguing the casino group’s one asset is the coveted licence it no longer holds. “I would assume that’s causing some degree of angst amongst bankers … and stakeholders in that business,” he said.

The Star said on Monday it had various sources of liquidity available to it to pay the fine over a period yet to be determined by the commission.

Weeks was one of the advisors appointed to brief the commission about The Star’s operations in July. Crawford said in August The Star had been “breathtakingly arrogant” in its dealings with the regulator, the Bell inquiry and the advisory firm but said on Monday their approach had changed.

“We found them very adversarial during the whole of the inquiry… Their mindset wasn’t anywhere near cooperative in terms of getting the job done,” he said, adding Chairman Ben Heap had since proved he was a “decent” person who was genuinely trying to remediate the group, as demonstrated by his letter to shareholders last month.

“They need to do a root cause analysis, and we want to see a much more thorough investigation of the cultural issues at the engine room driving this company,” Crawford continued.

In response to the report, the casino group said it was willing to do “whatever necessary” to restore its suitability as an operator and appointed an independent monitor as well as committing to a cultural overhaul.


The renewal plan, scheduled to be completed by the end of 2024, will be run by an executive sponsor and tracked by international law firm Allen & Overy, which will act as the group’s independent monitor.

John Ayoub- portfolio manager at major Star Entertainment Group shareholder Wilson Asset Management-said the regulator had delivered a “fair and reasonable” outcome for all parties, which provides The Star a pathway to remediation. He added that other businesses in the gaming sector should be subject to the same scrutiny.

“I think the special manager will be expanded to the sector across the board, including pubs and clubs. I don’t see that role going any time soon” he said.

“There are other parties who have gotten away with reprehensible behaviour under the regulators watch. The Star is changing, the regulator has changed, it’s time for those sectors to be investigated too,” Ayoub continued, adding he thinks the new penalties mean The Star could be the closest out of all wagering entities to remediation.

Ayoub said shareholders have already suffered enough by the disruption to operations at The Star but the business still has “significant value”. He expects the casino group to regain the licence in some time.

Transparency International Australia chief Clancy Moore said the decision showed due diligence requirements for casinos must be strengthened, and the Commonwealth should consider establishing a national regulator.

The Star entered a trading halt on Monday morning and will not recommence trading until Wednesday.

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